At ZEVIYA, your satisfaction is our top priority. We want you to love every fragrance you purchase from us. If for any reason you are not completely satisfied with your order, we offer a free return within 15 days of delivery.

Eligibility for Return

• Items must be returned within 15 days of receiving your order.

• Products should be unused, unopened, and in their original packaging.

• Returns are only accepted for items purchased directly from ZEVIYA’s official store or website.

• Proof of purchase (order number or receipt) is required to process the return.

How to Request a Return

1. Contact our Customer Support Team at [your email or WhatsApp number] within 15 days of delivery.

2. Provide your order number and reason for return.

3. Our team will guide you through the free return process and arrange a pickup or provide return instructions.

Refund Process

• Once we receive and inspect your returned item, we’ll notify you of the approval.

• Approved returns will be refunded in full to your original payment method within 5–7 business days.

• If the product is found opened, used, or damaged, it may not be eligible for a refund.

Exchange Option

If you prefer, we can also exchange your perfume for another fragrance of your choice instead of issuing a refund — at no extra cost.

Need Help?

For any questions about returns or exchanges, please reach out to our support team at:

📞03488495436